Refund policy

Effective date: October 12, 2025
Support: support@shearbabe.com

What this covers

This policy applies to active members receiving scheduled shear shipments.

Membership returns

Each new shipment includes a prepaid return label to send back the previous pair.

Please use the label within 10 business days of receiving your new pair.

Damaged or defective on arrival

If a pair arrives damaged or defective, Shear Babe will replace it at no cost.

We cover the outbound replacement and the return of the damaged pair.

Report issues within 7 days of delivery.

Lost or kept shears

Each member receives one lost or unreturned shear waiver per calendar year. After the waiver, a flat $99 fee applies for each additional lost or unreturned pair in the same year. For full details, see our Failure to Return Policy.

Style and size changes

Change style or size up to one week before your next shipment date.

This is a pre-shipment change, not a post-delivery return.

No sharpening service

Shear Babe does not provide sharpening services under this membership.

What we do with returns

Returned shears may be recycled or donated.

We do not run a refurb program.

Refunds

Cancel before a shipment is processed and that cycle’s charge will be refunded.

Once a shipment is processed, charges for that cycle are not refundable, except for damage or defects as noted above.

How to start a return or report an issue

Email support@shearbabe.com with your order info and photos if applicable.

Use the prepaid label included with your new shipment to return the previous pair.

Timing

When applicable, refunds are issued to the original payment method within 5 to 10 business days after processing.

Exceptions

Shear Babe may deny a refund or assess the $99 lost fee if returns are not sent with the provided prepaid label or are not received.