Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do so through your order confirmation email, which includes a link to manage your subscription. To avoid being charged for an upcoming shipment, cancellations must be submitted at least 7 days before your next scheduled shipment date.

Shear Return Requirement

When you receive a new pair of shears, your previous pair must be mailed back using the prepaid return shipping label included with your shipment within 10 business days. Failure to return your previous pair within this window may result in a $99 non-return fee being charged to your payment method on file.

See our returns policy for more details on returns and refunds. For non-return fee details, see our Failure to Return Policy.